Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that ...

Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

Carrier launching trial to test new approach to settle customer claimsMONTRÉAL, April 08, 2026 (GLOBE NEWSWIRE) -- Air Canada today said it is ...

MoveSafe Relocation has expanded its customer service team and established documented response time commitments. Phone calls are now returned within two hours. Emails receive responses within one ...

Air Canada will ask 500 randomly selected passengers from a pile of those 95,000 complaints to participate in a voluntary ...

Fraser Brown, founder and managing director at MotorVise, explains how poor communication drives customer frustration and ...

Air Canada customers still waiting for their complaints filed with the APPR to be addressed may not have to wait much longer.

Businesses across industries have spent much of the past two decades investing heavily in automation, and those efforts have ...

Air Canada is testing a new process to resolve compensation claims filed by passengers to the Canadian Transportation Agency.

The decision to deny the Legal Ombudsman the budget it needs could see consumers waiting more than a year for the outcome of their complaint by 2028.

Did you know? The Civil Code of the Philippines, under the principle of solutio indebiti, legally binds the wrong recipient to return the money.